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Faqs

FAQs.

Delivery Fees – Your delivery fee will vary depending on the size, weight and location of the products purchased, as well as your chosen delivery location. Delivery fee will be calculated and displayed upon checkout, before purchase finalisation.

Please note we use couriers to deliver all parcels, products will not be delivered to an unattended address. Couriers will require a signature from the purchaser or authorised person at the delivery address. If no one is available to sign for the parcel, a card will be left and the parcel re-directed to the local collection point. It will be the responsibility of the purchaser to collect the goods from the depot or arrange re-delivery at their own expense.

Couriers are unable to deliver to PO Boxes or Parcel Lockers. Please ensure a full address is entered during the checkout process (ie. Home, work or other address that is attended during business hours)

Freight Insurance – All orders have the option to add additional freight insurance. EFS 4x4 Accessories will not be responsible for any damages or lost items during freight.

Processing your order- Orders are usually processed within 2-4 business days after payment has been made, unless otherwise stated in the product description or your confirmation email.

Due to the nature of in-demand products and pre-order sales, shipping delays may occur. We will do our best to contact you regarding your shipment as soon as possible with an updated timeline.

If your non-preorder item has not shipped after 5 business days, or if 5 business days after your pre-order timeline has elapsed your order still has not shipped, please contact us.

Once your order is shipped, you will receive an e-mail with tracking information to the e-mail address linked to your purchase.

Please allow 24 - 48 hours for your tracking info to update after you receive it.

Pre-order and/or limited-edition items usually have delayed shipping times. These items are expected to ship by the date or within the timeframe listed in the product’s description unless otherwise specified.

How are items shipped – EFS 4x4 Accessories uses multiple courier companies, freight quotes for companies that service your area will be provided upon checkout.

International Orders– Unfortunately www.efs4x4.com.au will not ship internationally at this time. Please contact your International Distributor

Items fitted at EFS fitment centre – After ordering, your EFS fitment centre will contact you to confirm your details and availability for fitting

Warranty – Please contact your place of purchase (EFS Dealer) if you have any warranty concerns. Photos & descriptions may be required as this will assist in getting the warranty claim assessed in a timely manner. As all warranties are investigated individually on a case by case basis the supply of requested information will determine processing time.